Privacy Policy
1. Introduction
Hello. This policy explains how Imagine Wedding & Party Entertainment handles your personal information. We believe in being transparent, helpful, and above all, respectful of your privacy.
Imagine Wedding & Party Entertainment is a sole trader business owned and operated by Wayne Braybrook, based in Cambridgeshire, United Kingdom.
This policy covers how we collect and use data through our website, enquiry forms, and during the booking and delivery of our DJ and MC services. Whether you are browsing for inspiration or you have already booked us to keep your dance-floor rammed, we take our responsibility to protect your data seriously.
2. Information We Collect
To make sure your wedding day flows seamlessly and sounds exactly how you want it to, we need to collect a bit of information. This includes:
* Contact Details: Your names, email addresses, phone numbers, and home address.
* Enquiry Information: Details you share when you first get in touch, such as your wedding date, chosen venue, and the vibe you are going for.
* Event Specifics: Guest numbers, timings, music preferences, and “do-not-play” lists.
* Payment Information: Details required to process deposits and balances. As we sell services online, this includes billing addresses and transaction histories.
* Health and Accessibility: Any specific access requirements at your venue or information you share regarding guest needs that might affect how we set up our equipment.
* Communications: Records of our chats, emails, and any decisions made regarding your booking.
* Media: If you have given us permission, we may capture photos or videos of the “rammed dance-floor” or MC moments to use in our marketing.
* Technical Data: Information like your IP address and how you use our website (gathered via cookies and analytics).
3. How We Collect Your Information
We collect data in the following ways:
* Directly from you: When you fill out an enquiry form on our website, send us an email, or chat with us over the phone or in person.
* Through our booking process: When you sign a contract or pay an invoice.
* Automated technologies: Our website use tools like Google Analytics and cookies to see how people find us and move around our site.
* Third-party tools: We receive information via our payment processors (Stripe) and our email marketing platform (Mailchimp).
4. Legal Basis for Processing
Under UK data protection law, we must have a “legal basis” for using your data. Here is what that looks like in plain English:
* Contractual Necessity: We need your name, address, and venue details to actually turn up and be your DJ. Without this, we can’t fulfil our agreement.
* Legitimate Interests: We use your data to run our business efficiently—for example, responding to an enquiry or asking for feedback to ensure we are still the “genuinely nice bloke” people recommend.
* Consent: If we want to send you marketing newsletters via Mailchimp or post a video of your auntie’s amazing dance moves on Instagram, we will ask for your permission first.
* Legal Obligation: We have to keep financial records for HMRC to show we are playing by the rules.
5. How We Use Your Information
We use your information to keep things organized and stress-free:
* To manage your booking from the first “hello” to the last dance.
* To process payments and deposits securely via Stripe.
* To fulfil our distance selling obligations for online bookings and orders.
* To keep you updated about your wedding plans and timings.
* To send you marketing updates if you have opted in.
* To maintain our business accounts and tax records.
* To improve our website and services based on how people interact with them.
6. Sharing Your Data
We don’t sell your data to third parties. We aren’t about that. We only share your information with trusted service providers who help us run Imagine Wedding & Party Entertainment:
* Communication & Storage: Google Workspace for emails and document storage.
* Marketing: Mailchimp for sending our updates.
* Payments: Stripe for processing your invoices and online sales safely.
* Professional Partners: Occasionally, we may need to share your names and timings with your venue or wedding planner to ensure the day runs like clockwork.
We do not currently transfer data outside of the UK to countries without an adequacy decision, unless the provider (like Google or Mailchimp) uses approved safeguards like Standard Contractual Clauses to ensure your data stays safe.
7. Cookies and Analytics
We use cookies to make our website work better and to understand what visitors are looking for.
We use Google Analytics specifically to see which pages are popular.
* Cookies are small files saved to your device. Some are essential for the site to work, while others are “analytical” and help us improve.
* You can choose to block cookies in your browser settings, though it might make some parts of the website act a bit strangely.
8. Data Retention
We don’t keep your information forever.
* Enquiries: If you get in touch but decide not to book (we won’t take it personally!), we typically hold your enquiry data for 2 years.
* Client Records & Financials: If you book with us, we hold your personal data and records of your transactions for 6 years after the end of the tax year in which the wedding took place. This is to satisfy HMRC and insurance requirements.
* After these periods, your data is either securely deleted or anonymized.
9. Your Rights
You have specific rights under the UK GDPR. You can ask us to:
* Access: Give you a copy of the data we hold about you.
* Rectification: Fix anything that is wrong.
* Erasure: Delete your data (the “right to be forgotten”), although we may have to keep some for
legal or tax reasons.
* Restriction: Stop using your data for a while if you think there is a mistake.
* Portability: Move your data to another provider in a machine-readable format.
* Objection: Stop using your data for legitimate interests or direct marketing.
* Automated Decision Making: Protect you against decisions made solely by computers. (We don’t do this anyway—Wayne makes the decisions here!).
* Withdraw Consent: If you gave us permission for something (like marketing), you can take it back at any time.
Just send an email to [email protected] if you want to exercise any of these rights.
10. Data Security
We take the security of your information seriously. We use secure passwords, two-factor authentication where possible, and reputable providers like Google and Stripe. While no system on the internet is 100% un-fazeable, we take all reasonable steps to keep your details tucked away safely.
11. How to Make a Data Protection Complaint
If you are unhappy with how we have handled your data, please let us know so we can try to fix it. We want you to feel confident you are in safe hands.
To make a complaint, please email [email protected]. Please include your name, how we can contact you, what you’re concerned about, and what you’d like us to do to put it right.
We will:
* Acknowledge your complaint within 30 days.
* Investigate the issue without undue delay.
* Contact you if we need more information to help us figure things out.
* Tell you the outcome of our investigation.
If you aren’t satisfied with our response, you have the right to complain to the Information
Commissioner’s Office (ICO) at ico.org.uk.
12. Changes to This Policy
We might update this policy from time to time to stay in line with new laws (like the Data Use and Access Act 2025) or changes in how we work. We recommend checking back here occasionally.
13. Contact Us
For any questions about this policy or your data, please contact:
Business Name: Imagine Wedding & Party Entertainment
Owner: Wayne Braybrook
Email: [email protected]
Address: 29 Elm Close, Ely, Cambridgeshire, United Kingdom, CB6 2JH
Policy updated: 15 July 2026